FAQ
Frequently Asked Questions
How long does it take to process an order?
Orders are typically processed within 1–3 business days after payment confirmation.
Processing time is separate from shipping transit time and generally does not include weekends or public holidays.
Where do you ship?
We currently offer shipping to eligible addresses within the United States.
What shipping methods are available?
We offer the following options:
Express Shipping
- Order value: $1.00 and above
- Shipping fee: $6.99
- Estimated transit time: 1–2 business days after dispatch
Standard Shipping
- Order value: $1.00–$38.99
- Shipping fee: $3.99
- Estimated transit time: 3–5 business days after dispatch
Free Shipping
- Order value: $39.00 and above
- Shipping fee: Free
- Estimated transit time: 3–5 business days after dispatch
Orders of $39.00 or more may still select Express Shipping for $6.99 where available.
Do you offer free shipping?
Yes. Eligible orders of $39.00 or more qualify for free shipping.
How can I track my order?
Once your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.
Tracking may take some time to update after the carrier receives the shipment.
What should I do if my package is delayed?
If tracking has not updated for an extended period or your shipment appears delayed, contact:
Please include your order number and tracking information.
What is your return policy?
Eligible products may be returned within 180 calendar days after delivery.
Approved eligible returns qualify for free return shipping when the return method and instructions provided by our customer support team are followed.
How do I request a return?
Contact service@cakavveb.com before returning your item.
Please provide:
- Order number
- Item you wish to return
- Reason for return
- Photos or videos where relevant
Once your request is approved, we will provide return instructions and the appropriate return address.
Who pays return shipping?
For eligible returns approved under our 180-Day Free Return Policy, cakavveb covers the reasonable return shipping cost when the customer follows the return method provided by our support team.
What happens if my item arrives damaged or incorrect?
If your item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us.
We will provide an appropriate replacement, refund, reshipment, or return solution at no additional cost to you.
When will I receive my refund?
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time to post the refund.
Can I cancel or change an order?
Please contact service@cakavveb.com as soon as possible.
We will make reasonable efforts to accommodate cancellation or modification requests before fulfillment begins.
Once an order has entered packing or shipping, cancellation or modification may no longer be possible.
How can I contact customer service?
Email: service@cakavveb.com
Phone: 0633-7771787